SERVICE DESK WEST

Service Desk West, Inc. – Privacy Policy

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Effective Date: [August 1, 2025]

At Service Desk West, Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or interact with our services, including our SMS communications.

1. Information We Collect

We may collect the following information:

• Name and contact details (phone number, email address)

• Service and appointment history

• Communication preferences

• Information provided when opting in to SMS alerts

2. How We Use Your Information

We use the information we collect to:

• Provide requested services

• Send appointment reminders, service updates, and important alerts

• Respond to support requests

• Maintain security and prevent fraud

• Comply with legal obligations

3. SMS Messaging Policy

By providing your mobile number and opting in, you consent to receive text messages from Service Desk West, Inc.

• Opt-in: You will only receive messages if you have given explicit consent.

• Opt-out: Reply STOP to any message to unsubscribe.

• Frequency: Message frequency varies depending on service activity.

• Charges: Message and data rates may apply.

4. Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. We may share data with trusted vendors to deliver services on our behalf, under strict confidentiality agreements.

5. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you

• Request corrections to inaccurate information

• Withdraw consent for communications

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us
If you have questions about this Privacy Policy, contact us at:
📧 support@servicedeskwest.com